We call our library of IT best practices and standard solutions that we leverage among our clients our "Advantage Solutions" for a reason. They not only provide an advantage to our clients but they also provide an advantage to us as their managed services provider. The rationale is simple - as we apply our advantage solutions for our client's, their IT issues decline and management becomes easier. It's a win-win for both parties!
Now, we don't expect our clients to allow us to perform a fork lift overhaul of their IT infrastructures overnight. However, our customer success manager meets regularly with our clients to help them identify and prioritize improvements over time.