We call our library of IT best practices and standard solutions that we leverage among our clients our "Advantage Solutions" for a reason.  They not only provide an advantage to our clients but they also provide an advantage to us as their managed services provider.  The rationale is simple - as we apply our advantage solutions for our client's, their IT issues decline and management becomes easier.  It's a win-win for both parties!

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Now, we don't expect our clients to allow us to perform a fork lift overhaul of their IT infrastructures overnight.  However, our customer success manager meets regularly with our clients to help them identify and prioritize improvements over time.